7wg game FAQ — Answers to Frequently Asked Questions

Forgetting your password happens to everyone — no need to worry, it can be sorted out in just a few minutes.

Password Reset Steps:

1. Go to the 7wg game login page
2. Click the "Forgot Password?" link
3. Enter the mobile number or email you used when registering
4. A reset link or OTP will be sent to your mobile number or email
5. Click the Link or Enter the OTP
6. Set a new password — use at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters (e.g. @#$)
7. Log in with your new password

A few things to keep in mind:
— The reset link must be used within 15 minutes of being sent, or it will expire
— If you don't see the email, check your Spam or Promotions folder
— If you don't receive the OTP on your mobile, wait 2 minutes and click "Resend"
— Do not reuse a password you've used on any other site

If the problem persists, contact live chat — the support team can verify your identity and resolve it manually.

At 7wg game, entering the wrong password five times in a row will temporarily lock your account as a security measure. This is actually there to protect you — it stops anyone else from repeatedly trying to gain access.

What to do if your account is locked:

— First step (automatic):
For a standard account lock, wait 30 minutes and try again — in many cases it unlocks automatically.

— Second step (password reset):
If it still doesn't work after 30 minutes, reset your password. Click the "Forgot Password?" link and set a new password using your mobile number or email.

— Step Three (Support):
If your account has been fully blocked for any reason (such as a security review), please contact support. Have the following information ready:
— Your registered mobile number or email
— Date and amount of the last transaction on your account
— National ID number (to verify your identity)

To avoid this in the future:
— Save your password in your browser for easy access
— Use a password manager app
— Keep 2FA enabled so others can't access your account even without your password

7wg game offers two separate things — free spins and a daily sign-in bonus. Both are free; you just need to know where to find them and how to claim them.

Where to Get Free Spins:

Free spins are generally available through three ways:
1. As Part of the Welcome Bonus — Free spins on select slots are included with the bonus package on your first deposit
2. From Special Promotions — Free spin offers on specific games are available during new game launches or special events. You'll find these on the "Latest Promotions" page
3. By Redeeming Loyalty Points — Accumulated points can be used to purchase free spins

How to Use Your Free Spins:
After logging in, go to the "My Bonuses" or "Offers" section. Your active free spins will be listed there. Click "Use" and you'll be taken to the designated game, where your free spins will activate automatically.

Daily Sign-In Bonus:
Log in every day and you'll receive a sign-in reward on your dashboard. The more consecutive days you log in, the bigger the reward. Log in for 7 days straight and you'll typically earn a special reward — such as free spins or bonus credits.

Keep in mind:
— Free spins typically expire within 48–72 hours
— Winnings from free spins can be withdrawn after meeting the wagering requirements
— The specific game your free spins apply to will be clearly stated in the offer details

Yes, when you refer a friend to 7wg game, both of you receive rewards. It's a great opportunity because there's no cap on referrals — the more friends you refer, the more you earn.

How referral rewards work:

— You will receive:
Earn a BDT ৳300–৳500 bonus for each successful referral (amount may vary based on current promotions). The bonus will be credited to your account once your referred friend registers and makes their first deposit.

— Your friend will receive:
Registering with your referral code entitles your friend to an extra ৳200 BDT bonus on their first deposit, or a special offer on top of the standard welcome bonus.

Where to Find Your Referral Code:
Log in → go to your Profile → navigate to the "Refer" or "Invite Friends" section. There you'll find your personal referral link and code.

How to send your referral code to a friend:
Share the link via WhatsApp, Facebook, SMS, or any other channel. When your friend registers using that link, the referral will be tracked automatically.

Terms & Conditions (Summary):
— The referred friend must be a new and unique user (existing accounts are not eligible)
— Your friend must make their first deposit (minimum ৳500 BDT)
— Referral bonus can take up to 24 hours to appear in your account
— Wagering requirements also apply to referral bonuses

Full terms and conditions are available on the "Latest Promotions" page.

Withdrawing winnings from 7wg game is a quick process — especially through bKash and Nagad. That said, the exact timing depends on your chosen method, the amount, and your KYC verification status.

Withdrawal Timeframes by Method:

📱 bKash: 15–30 Minutes (Up to 1 Hour)
📱 Nagad: 15–30 Minutes (Up to 1 Hour)
📱 Rocket: 30–60 Minutes (Up to 2 Hours)
🏦 Bank Transfer: 1–4 hours (max 1 business day)

Withdrawal Steps:
1. Log in → go to the "Withdrawal" or "Withdraw Funds" section
2. Select your method (bKash / Nagad / Rocket / Bank)
3. Enter the amount (minimum ৳500)
4. Confirm your mobile number or bank details
5. Submit your request — a confirmation SMS or email will be sent to you

Reasons for delays:
— Your first withdrawal may be delayed if KYC verification is not yet complete
— Large amounts (৳50,000 or more) may take longer due to additional verification
— Requests made between 2:00 AM and 6:00 AM will be processed in the first batch of the morning
— Wagering requirements must be completed before withdrawing from your bonus balance

If funds don't arrive within the expected timeframe, contact Live Chat with your request number.

The 7wg game support team is available 24 hours a day, 7 days a week. With Bangladeshi players in mind, all support is provided entirely in Bangla.

Contact Methods & Details:

💬 Live Chat (fastest):
Click the chat icon at the bottom right of the website. You'll typically get a response within 1–15 minutes. This is the best option for urgent issues. Available 24/7.

📧 Email:
Send a detailed message to support@7wggame.com. Ideal for sharing screenshots or documents. Replies typically arrive within 2–4 hours, though it may occasionally take up to 24 hours. Available 24/7.

📱 Social Media Message:
Message 7wg game's official page on Facebook or Telegram. Replies are available during regular hours (9:00 AM – 11:00 PM).

Have the Following Ready Before Contacting Support:
— Your registered mobile number or email
— A brief description of the issue
— Relevant screenshots (if available)
— Reference number or date of the transaction

Keep in mind:
No 7wg game staff will ever ask for your password, OTP, or payment PIN. If anyone requests this information, it is a fraud attempt — report it to support immediately.

At 7wg game, you have the option to temporarily suspend or permanently close your account. This is an important part of responsible gaming.

What Are the Options:

⏸ Cooling-Off Period (temporary break):
Your account can be temporarily suspended for anywhere between 24 hours and 6 weeks. During this period, you will not be able to log in, place bets, or make deposits. Once the period ends, your account will be reactivated automatically.

🔒 Self-Exclusion (long-term):
Accounts can be closed for anywhere between 6 months and 5 years. Any attempt to open a new account during this period will be detected and rejected.

❌ Permanent Closure (Account Closure):
To permanently close your account, email support. This action is irreversible — the account cannot be reopened afterward.

How to Activate a Cooling-Off Period or Self-Exclusion:
1. Log in
2. Go to Profile → "My Account" → "Responsible Gaming" section
3. Select "Cooling Off" or "Self-Exclusion"
4. Set the time limit and confirm
5. It Takes Effect Immediately

Before Closing Your Account:
— Withdraw your balance first if you have funds remaining
— Any active bonuses will be forfeited
— For permanent closure: email support@7wggame.com with the subject line "Account Closure Request"

If you have concerns about your gaming Responsible Gaming Visit the page — you'll find more information there.